Returns & Exchanges

At Moondrop, we stand by the acoustic excellence of our products and offer a 30-day return window for items in original condition. If you are not completely satisfied with your audio experience, we are committed to making it right.

1

Initiate Your Request

Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

2

Pack with Care

Place the electronic device in its original high-fidelity packaging, ensuring all cables, filters, and accessories are included to avoid restocking fees.

3

Ship to Moondrop

Affix the provided shipping label to your package and drop it off at any authorized carrier location for secure transit to our inspection facility.

4

Inspection and Refund

Once our technicians verify the device's functionality and condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing