Frequently Asked Questions

Everything you need to know about our high-fidelity audio products and services.

How long does shipping take for my Moondrop order?

Standard domestic shipping typically takes 3-5 business days, while international shipping can range from 7-14 business days depending on your location and customs processing.

What is your return policy for earphones and IEMs?

We offer a 30-day return policy for most products. Due to hygiene reasons, in-ear monitors must be returned in their original, unopened packaging to be eligible for a full refund.

Do Moondrop products come with a warranty?

Yes, all our electronic products and audio gear come with a standard 1-year limited warranty covering manufacturing defects and hardware failures.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my package after it has been shipped?

Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

Are your products compatible with both iOS and Android?

Our wired IEMs are compatible with any device featuring a 3.5mm or USB-C port, while our Bluetooth products support both iOS and Android platforms using standard AAC/SBC/LDAC codecs.